Changing the Till Roll

If you are experiencing difficulties printing it possible that you may need to replace the till role. This can be carried out quickly and easily without the need of a Worldpay engineer.

To change the till role open the top of the central unit of your Hub and lift the top blue section covering the printer. This will expose the till role, simply replace the empty till role with a new role and your printer should begin to print again without issue.

If you are experiencing printing issues and still have sufficient paper left on the till role please contact a member of our UK Customer Support team who will be able to assist you. 

If you require additional till rolls for your Hub simply click on the link below to order from our online store.

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Contact us

If you can't find what you're looking for, please contact a member of our UK Customer Support team.

0345 761 62 63