Disputes

What are chargebacks?

In simple terms, chargebacks are disputed transactions. These are charges that customers dispute on their payment cards for different transactions. When a dispute is made, the transaction is reversed and the customer receives their money back.

Chargebacks are meant to protect consumers from unauthorised transactions. Instead of wasting time arguing with suppliers on the legitimacy of a transaction, customers can simply initiate a chargeback transfer. However, there are some unscrupulous customers who use chargeback heedlessly and can cause a small business major losses. 

Chargebacks Process

Reason Codes

Disputes Page Overview

Submitting Evidence

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