How to Manually Update your Terminal

Manually triggering an update to your card terminal

Please remember that you should keep your machine powered up and connected to comms at all times, 24/07.   This will ensure that any important updates will be applied automatically; failure to do so could prevent your terminal from operating.

If you are expecting or have requested a change to config or software, you can manually trigger a download by following this process:

iCT and iWL products

  • Press the bottom left menu button  twice
  • Tab down to select “Select Function” then press green ENTER key
  • Type in 81 the green ENTER key
  • Enter your four-digit Supervisor Code and press green ENTER key twice

MOVE5000

  • Press the menu button twice (silver button with black dot, top right)
  • Select Supervisor
  • Type in your four-digit Supervisor Code and press green button
  • Select “Contact Gems” and press green button

 

Updating your terminal after a BAD MAC Error

The following should only be carried out if you have received a BAD MAC error on your terminal.

Note: This process will reset the MAC on your terminal. If the BAD MAC message persists on the next transaction you attempt, please call our technical helpdesk on 03457 616263, option 1 then option 1 again, so we can also reset the MAC on our side.

MOVE5000

  • Press the top right button (grey key) twice
  • Select “Supervisor Menu”
  • Type your Supervisor Code and press Enter (green key)
  • Select “Helpdesk Menu”
  • Select “Select Function”
  • Type in 32 and press Enter(green key)
  • It will ask “Reset MAC Key ” – if so press Enter (green key)
  • If it asks to reset any other MAC Key – such as American Express - say No (yellow key)

Other Ingenico Devices (iCT/iWL)

  • Press MENU button until the screen displays “SYSTEM MENU”
  • Tab to select “Select Function” then press Enter key (green key)
  • It will ask you to enter function - type in 32 and press Enter key (green key)
  • Type your Supervisor Code and press Enter (green key)
  • It will ask “Reset MAC Key ” – if so press Enter (green key)
  • If it asks to reset any other MAC Keys – such as American Express – press Clear (yellow key)

Contact us

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