How to Manually Update your Terminal

Updating your terminal after a BAD MAC Error

The following should only be carried out if you have received a BAD MAC error on your terminal:

MOVE5000

  • Press top right button (grey key) twice

  • Select “Supervisor Menu”

  • Type your Supervisor Code and press Enter (green key)

  • Select “Helpdesk Menu”

  • Select “Select Function”

  • Type in 32 and press Enter(green key)

  • It will ask “Reset MAC Key” – press Enter (green key)

  • It will ask “Reset MAC Key ” – if so press Enter (green key)

    Worldpay

  • If it ask to reset any other MAC Key – such as American Express - say No (yellow key)

Other Ingenico Devices (iCT/iWL)

  • Press MENU button until displays “SYSTEM MENU”

  • Tab to select “Select Function” then press Enter key (green key)

  • It will ask you to enter function - type in 32 and press Enter key (green key)

  • Type your Supervisor Code and press Enter (green key)

  • It will ask “Reset MAC Key ” – if so press Enter (green key)

    Worldpay

  • If it ask to reset any other MAC Keys – such as American Express – press Clear (yellow key)

Manually triggering an update to your card terminal

If you are expecting or have requested a change to config or software, you can manually trigger a download by following this process:

iCT and iWL products

  • Press the bottom left menu button  twice
  • Tab down to select “Select Function” then press green ENTER key
  • Type in 81 the green ENTER key
  • Enter your four-digit Supervisor Code and press green ENTER key twice

MOVE5000

  • Press the menu button twice (silver button with black dot, top right)
  • Select Supervisor
  • Type in your four-digit Supervisor Code and press green button
  • Select “Contact Gems” and press green button

Contact us

If you can't find what you're looking for, please contact a member of our UK Customer Support team.

0345 761 62 63