iCT250 PinPad Troubleshooting

ICT 250: Pin Pad

If the connection between the PIN pad and the terminal fails, an error message of ‘PIN pad failure’ will be displayed on the terminal.

Check all the connections between the terminal and PIN pad and, if they are ok, press ‘Enter’.

The PIN pad will attempt to restore the connection to the terminal. If it is restored successfully, the terminal will return to the ‘Ready’ screen. If the connection is not restored successfully an error message of ‘PIN pad failure’ will be displayed again.

If the PIN Pad is still failing to connect, please contact a member of our Customer Support team on 0345 761 62 63 who will be able to assist you further.