A list of your invoices is displayed on the left hand side of the invoice page. This list is arranged into three columns:
- Charges for
“Charges for” details the month and year for which the invoice charges apply to.
- Card Sales
The card sales column shows the total value of card transactions taken within the invoice period. This is a combination of cards acquired by Worldpay and cards processed for other acquirers is applicable.
The Fees column details the total amount (incl. VAT) that will be debited from your bank account.
You can view a particular invoice in full by selecting it from the invoice list. Doing so will display a preview of the PDF in the invoice preview section on the right hand side of the Invoice page.
To view the full invoice in your browser, click the “View” button above the invoice. To download a PDF of your invoice click the “Download” button.
Q: When will my next invoice be available?
A: Invoices are issued during the first week every month for the previous month's activity.
Q: There is a mistake on my invoice.
A: If you believe your invoice contains inaccurate information, please contact a member of our UK Customer Support team on 03457 61 62 63. They will be able to amend any errors and send out an updated invoice to you via post. Please note invoices displayed on your Dashboard are correct at the time of issue, and do not reflect any manual adjustments. In the event of an adjustment, we will send an updated invoice via post, but your online copy will not be updated.
Q: Some my invoices are missing, how do I access them?
A: If you would like to obtain a copy of a historical invoice that is not otherwise available on My Business Dashboard, please contact a member of our UK Customer Support team on 03457 61 62 63.