Invoices

As a My Business Dashboard customer you will now receive your Worldpay invoices electronically via your Dashboard. The Invoice page  of My Business Dashboard provides you with a list of your Worldpay invoices. You can preview these on your Dashboard or choose to download a PDF version to your desktop.

Invoices are issued during the 1st week of every month for the previous month’s activity. Your invoice will typically include;  your card processing fees (your total monthly charges based on the card transactions you take), terminal rental fees, if applicable, plus any other related charges. 

Did you know...

You can choose to receive paper invoices by going to the Invoice delivery section of the Manage Account page.

The Invoice page of My Business Dashboard is split into two main sections:

Invoice list

The Invoice list occupies the left hand section of the Invoice page and will displays a high level summary of your invoices in reverse chronological order.
 

 

Invoice preview

An invoice preview of your selected invoice is displayed on the right hand side of the Invoice page. This can be downloaded or viewed offline.

 

Q: How do chose to receive paper invoices?

A: To adjust how you receive your invoices:
1) Go to the Manage Account page using the left navigation menu.
2) Select the Account tab to view information about your invoice delivery.
3) Select the Change button to choose whether you would also like to receive your invoices by post.

Q: What are Invoice fees?

A: Invoice fees refer to your total monthly charges based on the card transactions you take, terminal rental fees, plus any other related charges.

Q: When will my next invoice be available?

A: Invoices are issued during the first week every month for the proviso month's activity.

Q: There is a mistake on my invoice.

A: If you believe your invoice contains inaccurate information, please contact a member of our UK Customer Support team on 03457 61 62 63. They will be able to amend any errors and send out an updated invoice to you via post. Please note invoices displayed on your Dashboard are correct at the time of issue, and do not reflect any manual adjustments. In the event of an adjustment, we will send an updated invoice via post, but your online copy will not be updated.

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If you can't find what you're looking for, please contact a member of our UK Customer Support team.

0345 761 62 63