iWL250 Wifi Troubleshooting

Wi-Fi troubleshooting

Check if your internet is working on other devices. If it is then please restart your terminal by doing the following:

  1. Switch the terminal off by holding down the ‘Clear’ and ‘.’ keys for 3-5 seconds
  2. Wait for 20 seconds
  3. Switch the terminal on by holding down the ‘Enter’ key

Check that the WiFi network has been correctly configured, you can do this by:

  1. At the ‘Ready’ screen, press the ‘Menu’ key until the ‘System Menu’ screen appears
  2. Using the arrow keys, highlight ‘Select Function’ and press ‘Enter’
  3. Key in ‘96’ and press ‘Enter’ (96 is the terminal code number for WiFi network settings)
  4. Key in the supervisor code and press ‘Enter’. If you do not know your supervisor code, please give us a call on 0345 761 62 63
  5. Press ‘Enter’ to confirm ‘WiFi set up’
  6. Review WiFi network configuration settings. If you have recently made changes to your internet service provider, router or WiFi password, please ensure that any changes have been updated within your terminal’s settings

If your terminal is still unable to connect to the internet, you’ll need to carry out a connection test. You can do this by:

  1. At the ‘Ready’ screen, press the ‘Menu’ key until the ‘System Menu’ screen appears
  2. Using the arrow keys, highlight ‘Select Function’ and press ‘Enter’
  3. Key in ‘86’ and press ‘Enter’ (86 is the terminal code number for connection test)
  4. Key in the supervisor code and press ‘Enter’. If you do not know your supervisor code, please give us a call on 0345 761 62 63
  5. Press ‘Enter’ to test connectivity
  6. Select ‘Local Network’ and press ‘Enter’

If the terminal screen says ‘Success’ your terminal is connected to the internet

If your terminal says ‘Failed’, your terminal has been unable to connect to the internet. Please record the error code and contact a member of our Customer Support team on 0345 761 62 63 who will be able to assist you further