MOVE5000 Troubleshooting

Please select how your terminal is attempting to connect.

If you’re unsure which connection method your terminal is attempting to use, you can check by looking at the top of the screen:

  • A green Wi-Fi symbol at the top of the screen indicates that Wi-Fi is working and connected. If it is white or not present, Wi-Fi is not connected.
  • A green network symbol at the top of the screen indicates that 3G is working and connected, it will also tell you the name of the network it is connected to. If it is white or an orange circle is present, 3G is not connected or the terminal is trying to search for a network.

Please choose the relevant section below

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