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When carrying out a refund; search for the transaction to be refunded rather than having to look it up manually.
N.B When searching for a transaction using the transaction reference number you will need to insert the entire reference number into the transaction search box.
The transaction reference number is the unique identifying number for each transaction. Found at the bottom of the customer receipt, the transaction reference number can be used to for a particular transaction in order to quickly and easily process a refund.