User Management

Worldpay Dashboard full membership users can add an additional 3 users to their account. Please note the additional users will have the same permission level as the primary account holder.
 

How to create an additional user:

  1. Go to the 'Manage Account' page
  2. Expand the ‘User management’ section
  3. Select the 'Create new user' button
  4. Provide the e-mail required
  5. Select ‘Create'
     

Q: How long does it take to create an additional user?

A: The additional user will receive an activation e-mail within 24 hours.

Q: I haven’t received an activation e-mail for the additional user?

A: If you have not received an activation e-mail within 24 hours, please contact a member of our UK Customer Support team on 0345 761 62 63.

Q: How many additional users can I have?

A: Up to 3 additional users can be created for each Worldpay Dashboard account.

Q: Can I set different permission levels for additional users?

A: No, currently additional users will have the same permission levels as the primary user.

Q: What happens if I downgrade from full to lite?

A: As being able to create additional users is only available for customers on full membership the additional users access will be revoked.

Contact us

If you can't find what you're looking for, please contact a member of our UK Customer Support team.

0345 761 62 63