Voiding a Transaction

My Business Hub processes all of your card transactions overnight, as such, if during the current day's trading you do not want to process a particular transaction you can choose to Void it. 

To void a transaction select the relevant transaction form the transaction list and tap “Void” at the bottom of the transaction page. Follow the onscreen instructions to enter your password and confirm when prompted. 

To void a transaction:

  1. Select the transaction you wish to void from the transactions list.
  2. Tap “Void”.
  3. Enter your password when prompted and tap “Submit”.
  4. Insert or present card or payment device when prompted (card refunds only).
  5. Select receipt option.

The transaction will now have ben successfully voided.

N.B. You can only void card transactions that have not been processed by Worldpay, i.e. today’s card transactions. Cash or settled card transactions must be refunded not voided.

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