Card Machine Troubleshooting

If your business temporarily ceases trading due to Coronavirus restrictions, we recommend your card machine remains powered on.  This will help to ensure it picks up regular updates and is ready to use when you are able to resume trading.  Visit our News & Advice page for further information and self-help card machine tips.

Troubleshooting overview

If you are experiencing a problem with your terminal, in this section we’ve provided step-by-step guides to help get you back up and running. First, we’ll need a little more information about your terminal and the issue that you’re experiencing.


Please select your card machine from the options below:-

If you're unsure which terminal type you have, you can view images of them below.

Use the green tabs underneath to change the image:-


If you need help installing your card machine, click here

If you need help using your card machine, click here