Cleaning Your Card Machine


Guidelines for the proper cleaning of Ingenico Card Machines are as follows:

•    Ingenico recommends using a soft cloth very slightly impregnated with soapy water to clean the outside of the terminal.
•    It is recommended to use cloth pre impregnated for a better control of the quantity of liquid applied on the device. An excessive application of liquid may generate some functional problems.
•    Hydroalcoholic solution can only be used when on a pre-impregnated cloth.
•    Some hydroalcoholic solution may include isopropyl alcohol. It can be used on every part of the device if isopropyl alcohol concentration is below 20%.

Do not:

•    Do not clean the electrical connections. 
•    Do not spray, pour or coat any liquid, disinfectant or cleaners directly on the card machine.
•    The list might not be limited to the following chemical agents, but do not use solvents, bleach, hydrogen peroxide, thinner, trichloroethylene, or ketone-based solvents, Ether, Thymol based agent, detergents or abrasive products as they may damage the plastic or electrical contacts. 
•    Alcohol cleaning solutions (isopropyl solution 70%) cannot be used on the plastic display lenses.
•    Avoid excessive wiping, which might cause damage.
•    Do not get moisture into any openings nor use aerosol sprays.
•    Do not put anything into the slot of the smart card reader.


Visit our accessory website, for cleaning kits and more.


Contact us

If you can't find what you're looking for, please contact a member of our UK Customer Support team.

0345 761 62 63