The Settlements overview section will provide you with a high level summary of your settlements for the month as well as a list of the settlements that make up these figures.
- Monthly Overview
The total amount processed to be paid into you bank account for any given month, along with the total number of deposits made is displayed in you monthly settlement overview.
- Settlements list
A list of all settlements processed within the corresponding month is displayed below the monthly overview. This list includes information regarding the date the settlement was processed and the overall amount to be settled.
- Outlet Settlements
Settlements from each outlet will be displayed separately, hence why you may see multiple settlements for any given date. If an outlet does not transact on any given date then no settlement will be shown, a settlement value of £0.00 will never be displayed.
Settlements for each outlet can be differentiated using the unique outlet ID or Worldpay reference number which will be displayed in the middle column of the settlements list.
Q: Why are their multiple settlements showing for a single date?
A: Settlements from each outlet will be displayed separately, hence why you may see multiple settlements for any given date. If an outlet does not transact on any given date then no settlement will be shown, a settlement value of £0.00 will never be displayed.
Q: Why has my settlement not arrived in my bank account yet?
A: It can take 2-3 working days (sometimes longer) for a settlement to appear in your bank account. For example, a settlement of £100 on Monday should arrive in your bank account by Thursday.
If after 3 days your settlement still has not arrived please contact our UK Customer Services team.
Q: Why are there no settlements on weekends or bank holidays?
A: We process transactions on working days only. For example, transactions that you take on Friday, Saturday, and Sunday, will be processed the next working day (usually Monday). Once processed, funds typically take 2-3 working days to appear in your bank account.
Q: How do I see a list of transactions that make up a settlement?
Q: Why doesn't my settlement total match my Sales total?
A: Your Settlement total is the value of all sales, minus any refunds processed, i.e. your Total sales value. Sales totals do not take into account any refunds processed and as such, there may be a disparity between the two values.
N.B. Data displayed on the Overview page will show only sales figures and does not take into consideration any refunds; therefore there may be a difference between figures displayed on the overview page and your settlement values.
It is also possible that your settlements may have arrived into your bank account in multiple settlements.