A full breakdown of all your completed transactions is displayed in the transactions tab of the Sales page, with the transactions displayed relating the time period selected in the Timeline bar.
To view Card and Business details you must first select "View Settlement".
- Transactions list - this provides a comprehensive list of all transactions within your chosen date range, including sales, refunds and void transactions. Sales transactions will appear in green, refunds in red and any void transactions in grey.
- Transactions details - this provides details to a particular transaction such as when, for how much and when the transaction was processed.
- Settlement details - the date a transaction was processed for settlement and the amount processed are found in this section.
- Card details - details of the card user are found in this section e.g card ending digits, card type and card scheme.
- Business details - details about the business including Company ID, Outlet ID (MID) and Terminal ID
Did you know
You can download a breakdown of your transactions by clicking “Download transactions” on the Sales page.
Q: How do I view a breakdown of my transactions?
A: To view a full breakdown of your transactions select the Transactions tab on the Sales page. Displayed will be a list and details for all transactions carried out within the selected time period. The date range can be altered from the transactions tab using any of the date customisation tools in the Timeline Bar.
Q: How do download a breakdown of my transactions?
A: A full breakdown of your card transactions can be exported from your Dashboard by clicking the “Download transactions” button displayed on the right of the Sales page below the Timeline Bar.
Q: Why can't I see transactions from today?
A: Our system updates on a daily basis, so any card transactions taken today should be visible on your dashboard by tomorrow morning.
In a small number of cases transactions may take longer to appear. For example if your end-of-day reconciliation is not completed on time, or you miss your banking window, then this could delay when your transactions appear in the Dashboard.
Q: How do I view the details of a particular transaction?
A: From the transactions list identify and select a particular transaction, by clicking on the transaction within the list the corresponding details will be displayed on the right hand side of the page.
Q: How do I check if a transaction has gone through?
A: All transaction types will be displayed in your transaction breakdown on the Sales page. As our systems update daily you will be able to access your Dashboard the next working day and confirm whether or not a transaction was successfully.
For urgent enquiries that require same day confirmation please contact a member of our UK Customer Support team on 03457 61 62 63.
Q: Why can't I see Amex transactions on my Dashboard?
A: American Express serves as its own acquirer and are not processed by Worldpay. Therefore, Amex transactions are funded to you directly by American Express separately from Visa, MasterCard and Diners/Discover transactions. For this reason, any Amex transactions you take will not be visible in Worldpay Dashboard. Please contact Amex directly for more information about your individual American Express transactions.
Q: Why is there a difference between the Transaction date and Settlement date?
A: The Transaction date/time relates to the exact time that the transaction was carried out, i.e. the time at which the customer used their card. The Settlement date refers to when this transaction was processed for settlement to your account by Worldpay.
Our system updates on a daily basis so there will typically be a lag of one working day between transaction and settlement processing.
N.B. We process transactions on working days only. For example, transactions that you take on Friday, Saturday, and Sunday, will be processed the next working day (usually Monday). Once processed, funds typically take 2-3 working days to appear in your bank account.